Help Center

Need help? We've got your back.

From account settings to permissions, find help for everything. If you're new and looking for tips, check out our Beginner's Guide.

Announcements

We've got our ear to the ground. Here's what you need to know.

Interface Guide

WHAT DOES THIS BUTTON DO?!?!

Account Settings

You're a special snowflake and so is your account.

Getting Started

Start off on the right foot! Nice job with the first step.

Server Setup

Almost as exciting as interior decorating.

Safety Center

Keep your account and community safe and secure.

Billing

Manage your subscriptions, payments, and billing info.

Community

Building and managing your community effectively.

Technical Support

Troubleshooting connection issues and technical problems.

Still Need Help?

Our support team is here to help. Choose the contact method that works best for you.

Email Support

Get help via email. We typically respond within 24 hours.

Email Us

Live Chat

Chat with our support team in real-time during business hours.

Start Chat

Twitter Support

Tweet us @yougotoweb for quick assistance with simple issues.

Tweet Us

Submit a Ticket

Create a support ticket for complex issues requiring investigation.

Open Ticket

Support hours:- Monday-Friday, 9am-6pm Average response time: <24 hours

Frequently Asked Questions

Quick answers to common questions. If you can't find what you're looking for, feel free to contact our support team.